Charter Reservation & Payment Terms

1. Role of 24 Sailing Holiday

24 Sailing Holiday acts solely as an intermediary booking agent between the client and the yacht owner, charter operator, or their authorised management company.

We:

• Source and present suitable yachts

• Facilitate enquiries and bookings

• Coordinate communications

• Process reservation deposits where applicable

The charter contract is made directly between the client and the yacht owner or charter operator, and their terms and conditions will apply in full. 24 Sailing Holiday is not the owner, operator, or provider of the yacht.

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2. Reservation deposit

A reservation deposit is required to secure a yacht charter booking.

The reservation deposit:

• Confirms the client’s intention to charter a specific yacht

• Allows us to secure availability and final terms with the owner or operator

• Is deducted from the total charter price once the booking is confirmed

Payment of the reservation deposit does not constitute a confirmed charter booking until:

• Availability is confirmed

• Final pricing is agreed

• The charter contract is issued

If the yacht is unavailable or the owner declines the booking, the reservation deposit will be refunded in full.

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3. Charter confirmation

After the reservation deposit is received:

1. We confirm availability with the yacht owner or operator.

2. Final pricing and terms are agreed.

3. A formal charter agreement is issued.

The booking becomes binding only when:

• The charter agreement is signed, and

• The required payments are made.

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4. Final balance

The final balance is typically due 4–8 weeks before the charter start date, depending on the owner’s terms.

Final balance payments are made via:

• Secure Stripe payment links, or

• Other approved payment methods

Failure to pay the balance by the due date may result in cancellation and forfeiture of the reservation deposit, subject to the owner’s terms.

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5. Cancellations and refunds

All cancellations and refunds are governed by the charter agreement issued by the yacht owner or operator.

In general:

• If the owner cancels the charter, payments will be handled according to the owner’s terms.

• If the client cancels after confirmation, cancellation charges will apply as stated in the charter contract.

• Reservation deposits may be non-refundable once the booking is confirmed, depending on the owner’s policy.

Full cancellation terms will be provided before the charter is finalised.

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6. Force majeure

Neither 24 Sailing Holiday nor the yacht owner or operator shall be liable for any failure or delay in performance resulting from events beyond reasonable control, including but not limited to:

• War or threat of war

• Civil unrest or political instability

• Terrorism or threats of terrorism

• Government restrictions or travel bans

• Epidemics, pandemics, or public health emergencies

• Natural disasters

• Severe weather or unsafe sea conditions

• Strikes, industrial disputes, or labour shortages

• Mechanical failure or damage to the yacht

• Closure of ports, marinas, or airspace

• Internet outages or communications failures

• Power failures or system interruptions

In such cases, bookings, payments, and refunds will be handled in accordance with the yacht owner’s charter contract.

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7. Client responsibilities

The client is responsible for:

• Holding valid passports, visas, and travel documents

• Complying with local laws and regulations

• Obtaining appropriate travel and cancellation insurance

• Ensuring medical fitness to travel and participate in the charter

• Providing accurate information at the time of booking

24 Sailing Holiday strongly recommends comprehensive travel insurance covering:

• Cancellation

• Medical expenses

• Repatriation

• Travel disruption

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8. Limitation of liability

24 Sailing Holiday acts solely as an intermediary and shall not be liable for:

• Acts or omissions of the yacht owner, operator, or crew

• Mechanical issues, delays, or cancellations

• Personal injury, illness, or death

• Loss or damage to personal belongings

• Travel disruptions or missed connections

• Weather-related interruptions

• Any indirect, consequential, or incidental losses

All operational responsibility lies with the yacht owner or charter operator.

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9. Third-party services

Any third-party services arranged in connection with the charter, including but not limited to:

• Flights

• Transfers

• Catering

• Water toys

• Excursions

• Shore services

are provided by independent suppliers. 24 Sailing Holiday is not responsible for their performance or failures.

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10. Payment security

All online payments are processed securely through Stripe, a globally recognised payment processor.

• Card details are not stored by 24 Sailing Holiday.

• Stripe’s security and processing terms apply to all transactions.

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11. Currency and pricing

Unless otherwise stated:

• Prices are quoted in the currency specified in the charter offer.

• Exchange rate fluctuations may affect final payment amounts.

• Bank charges, currency conversion fees, and intermediary costs may apply.

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12. Data protection and privacy (GDPR)

24 Sailing Holiday processes personal data in accordance with UK GDPR and applicable data protection laws.

We collect and process personal data for the purposes of:

• Responding to enquiries

• Processing bookings

• Managing payments

• Providing customer support

• Sending relevant charter updates or offers (where consent is given)

We do not sell or share personal data with third parties except:

• Where required to fulfil a booking

• With yacht owners or charter operators

• With payment processors

• Where legally required

For full details, please refer to our Privacy Policy.

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13. Website and system availability

While we aim to keep our website and systems fully operational at all times, we cannot guarantee uninterrupted access.

We are not liable for:

• Website downtime

• Internet or communications failures

• Payment gateway outages

• Technical errors or interruptions

• Data transmission issues beyond our control

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14. Governing law

These terms are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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