Privacy Policy (24 Sailing Holiday)

Last updated: January 2026

This Privacy Policy explains how 24hrs Ltd (trading as 24 Sailing Holiday) (“we”, “us”, “our”) collects and uses personal data when you use our website, contact us, subscribe to our emails, or make a booking.

1. Who We Are

1.1 24 Sailing Holiday is a trading name of 24hrs Ltd.

1.2 We are a UK-based business and we process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. How to Contact Us About Privacy

2.1 We publish contact details on our website using an email display function (“Show email”) to reduce automated scraping.

2.2 You may also contact us using the website contact form.

2.3 For privacy enquiries, use the privacy/contact route shown on the website.

3. Personal Data We Collect

We may collect:

(a) Identity and contact data: name, email address, telephone number.

(b) Enquiry and booking data: destination preferences, dates, group size, budget guidance, special requirements.

(c) Payment-related data: transaction references and payment status. Card details are processed by Stripe and are not stored by us.

(d) Technical data: IP address, browser type, device information, and logs.

(e) Marketing preferences: subscription status and communication preferences.

4. How We Collect Data

We collect data when you:

(a) complete forms on our website;

(b) contact us by email/telephone;

(c) subscribe to marketing communications;

(d) make a payment or booking;

(e) browse our site (via cookies and analytics tools).

5. Why We Use Your Data

We use personal data to:

(a) respond to enquiries and provide charter advice;

(b) arrange and administer yacht charter bookings;

(c) communicate with you about enquiries, bookings, payments and changes;

(d) send marketing communications where you have opted in;

(e) improve our website and services (including analytics);

(f) meet legal and accounting obligations.

6. Lawful Bases for Processing (UK GDPR)

We process personal data under:

(a) Consent – for marketing communications.

(b) Legitimate interests – responding to enquiries and providing services.

(c) Contract – where processing is necessary to fulfil a booking or provide requested services.

(d) Legal obligation – record-keeping and compliance.

7. Sharing Your Data

We may share relevant data with:

(a) Yacht owners/operators, fleet managers and their appointed agents for availability, quoting and booking administration.

(b) Booking and inventory management platforms (e.g., Booking Manager/MMK or similar) used to manage listings, enquiries and bookings.

(c) Payment processors such as Stripe to process payments securely.

(d) Email service providers and marketing platforms used to send communications.

(e) Hosting, security, and technical support providers who help operate our website.

(f) Analytics providers such as Google Analytics (when enabled) for aggregated usage reporting.

We only share data where necessary and expect third parties to process data securely.

8. International Transfers

Some service providers may process data outside the UK. Where this occurs, we will take steps to ensure appropriate safeguards are in place (for example, standard contractual clauses or equivalent protections), where required.

9. Payments (Stripe)

Payments on our website may be processed by Stripe. Stripe processes payment information in accordance with its own privacy and security standards. We receive transaction confirmations and references needed to administer your booking.

10. Marketing Communications

10.1 We may send marketing emails if you have opted in.

10.2 You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us via the website.

10.3 We do not sell your data to third parties.

11. Cookies and Analytics

11.1 We use cookies to operate the site and, when enabled, analytics cookies (including Google Analytics) to understand how visitors use the site.

11.2 You can manage your cookie preferences via the cookie banner and your browser settings. See our Cookie Policy for details.

12. Data Retention

We keep data only as long as necessary:

(a) Enquiries: retained for a reasonable period to manage follow-up and service history.

(b) Bookings and payments: retained for legal and accounting purposes.

(c) Marketing records: retained until you unsubscribe or we no longer use the list.

(d) Technical logs: retained for security and operational purposes.

13. Your Rights

You have rights to:

(a) access your data;

(b) correct inaccurate data;

(c) request deletion (where applicable);

(d) restrict processing;

(e) object to processing (including legitimate interests);

(f) withdraw consent at any time (for marketing);

(g) complain to the UK Information Commissioner’s Office (ICO).

14. Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission is completely secure, but we work to minimise risk and respond appropriately to issues.

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

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